Bedstar Reviews

4.02 Rating 1,013 Reviews
77 %
of reviewers recommend Bedstar
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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98 High Street

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Anonymous  // 01/01/2019
Fantastic company! First time I have used them. I would recommend the company without hesitation. Exceeded my expectations.
Kept in touch with me and delivered when they said they would and best of all took away my defunct mattress for recycling.
Posted 5 days ago
Good quality mattress delivered. Will use again
Posted 1 week ago
Super super service! Bought for my elderly mum and the delivery drivers were amazing couldn’t have been more helpful and mindful of current situation
Posted 1 week ago
The mattress arrived when stated, but was told as they were bringing the mattress in that they didnt have the bedframe, as they hadn't got it from the supplier in time for delivery. I contacted bedstar who told me that an email was sent to say that it was out of stock, when I never recieved an email. I have since decided on a new frame and have emailed 3 times, but I have had no response on if they are able to deliver it or not. I have even messaged them on facebook messenger and they have read it but not responded.
I understand that times are difficult at the moment, but if you read a message then you have time to reply to it at least. I have heard nothing since Monday and we have been sleeping on the mattress as we took our old bedframe down Sunday in preparation. I am really not happy with the customer service recieved!
Posted 2 weeks ago
Very pleased with the product,Could not fault ao excelent service ordered one day and recieved it the next,Well done bedstar
Posted 3 weeks ago
the most appalling customer service you will ever receive. (there is no customer service department) please do not use!
Posted 3 weeks ago
Mattress arrived at the time stated. The delivery guys were brilliant especially in such difficult times. Thankyou
Posted 3 weeks ago
Absolutely disgusting customer service!!!!!

I have ordered a bed and it was too big, trying to organise a return is like getting blood from a stone ! They keep stalling even though I’m emailing to ring me to pay them £50 for the return!!
I have received no further contact despite several emails sent!!!

Once I have my refund I will not be ordering from this company!!

Also I will be taking to every social media site to make this known that the customer service was not at all acceptable!!
Posted 4 weeks ago
The service was excellent. It was delivered early on in the allotted delivery time. The van driver coped extremely well with the necessary distancing requirements and he even managed a smile
Posted 1 month ago
Used this company a few times and never fail to be impressed by the quality of the goods and the price, also the speed of delivery is second to none.
Posted 1 month ago
Amazing service in these troubling times! Thank you so much for the quick delivery
Posted 1 month ago
Amazing service thanks!
Posted 1 month ago
Good communication and fast delivery
Posted 1 month ago
My order was completely trackable and arrived at the time that was stated. The delivery men were cheerful.
Posted 1 month ago
Awesome thanks great service amid difficult times!
Posted 1 month ago
Have used before and service was as good this time. Mattress good quality no complaints here
Posted 2 months ago
Helpful advice and friendly delivery people made this experience five stars ! Will use again in future as I’m renovating my house!
Posted 2 months ago
nice delivery people order went with no hitches
Posted 2 months ago
Thanks received yesterday and now built and ready to sleep in looks awesome!
Posted 2 months ago
Stay away from this company!!! Courier delivery not reliable and they'll charge extra £50 for the delivery! I should have read the reviews before using them!
Posted 2 months ago
Bedstar is rated 4.02 based on 1,013 reviews