Absolutely appalling customer service. I paid £50 for my old bed frame and mattress to be taken away. When they came to pick it up, they said they could only take a maximum of 5 items, including the mattress. What it actually says on the website and on the email is that they will collect 5 consignments, which the dictionary defines as “a batch of goods”. Just because I hadn’t bagged and wrapped all of the individual pieces (headboard, frame, slats, drawers etc.) together into bundles (I live on my own and trying to do this with a king size bed frame and mattress by myself is almost impossible) they absolutely refused to take any more than 5 pieces, so I was left with half a bed remaining, which I had to dispose of myself. I called Bedstar and explained, thinking that if they offered me a £25 refund as a goodwill gesture or offered to send somebody else to collect what was left, that would be lovely. Instead, the lady I spoke to was incredibly rude, not at all empathetic and downright unprofessional to the point that I hung up the phone and burst into tears. I’ve spent my entire afternoon disposing of what was left of my old bed and building my new bed. This situation could have been so easily rectified and had they attempted to make this right, I absolutely would have given them 5 stars because the bed itself looks great, is super comfy and is a very reasonable price.