The service I received was totally unacceptable, I was given a delivery date and the day before I was told by email that the couriers was rescheduling their deliveries due to delay. I have been in touch with couriers who informed me that they only received my order the day before a couple hours before my email. I was told my order was with the couriers and collected thursday evening then Friday morning then they was not able to see the collection information so could not tell me. I am still waiting for the customer service manager to phone me back in regards my complaint since Friday. The couriers Keen and Able have been very helpful and kept me up to date in regards the collection and delivery process unlike bed factory direct themselves who put the delay totally on the couriers.