big mistake buying form bed factory direct .first have to wait for my bed to be deliver and after chasing them for days got delivery and surprise surprise one they deliver me broken bed and on top mattress is missing from the order which they never send for delivery. now I am keep ringing them every day for money of my missing mattress and to collect their junk and refund me my money but bed factory direct customer services team is so well train on not to give straight answer or to help customers ,this is totally a fraud company . I am reporting them to trading standards .and will do my best to chase these scum bags .