1 star only because there is not a Zero option! This service has been a joke. Order was placed and when I did not get a confirmation email I called to be told that there was a technical issue but they would manually process the order. Slightly helpful customer service, but failed to deliver as no email received. So I called again and spoke to Jacob, not only did he snigger when I complained, but there was no apology issued - although when highlighted, he said he had but this was not the case. There was not one ounze of empathy or understanding why the situation would be so frustrating. Jacob personally promised to call to confirm the order was placed, no call, no email, no mattress. When I asked for his name, he asked me why I wanted it - after they failed to get back to me initially of course I am going to want a name to refer to. He probably did not want to be mentioned on a negative review! Possibly Jacob is not his name... I am now on my third follow up call, no doubt with long hold times (like the 25 minutes on initial call) - 10 minutes on hold I am through to Jacob again, who remembers the call, says that the order was cancelled because I took too long to put in card details - but I have an order reference number! Well, you can get a confirmation number without the order being confirmed This time I did get a semi apology, but apparently they didn't have a phone number, which is incorrect, and then apparently it was up to someone else to call me .... Do yourselves a favour and not order from this site. My experience seems to tally with numerous other reviews. I just want confirmation that my payment details are deleted so I can order from a reputable company. 3 calls to establish that I do not even have an order placed ... no, I do not want you to re-order, I would not give my money to such a firm - ever!