Received in a timely manner, put the product up, it did look great, turned the water feature on that it came with. Had 3 children start to play on it, within the hour there were a number of mishaps, a couple of the children on separate occasions fell into the neshing wall (as they do while bouncing) and the walls are not supportive enough sand very easily fold over, the kids fell down the side become trapped in the neshing of the collapsed wall and scared. As well ass this, coming down the waterside part they were consistently sliding straight over the wall end at the bottom, completely out of the castle. I decided the product wasn't safe/sturdy enough for the children and so turned it off after no more than an hour. No damage done what so ever to the castle, no marks or anything. Called to request as return/refund based on the experiance but was told because it had been bounced on and been wet (it is a water slide/bouncy castle for goodness sake) they would not offer a refund or accept a return. How on earth was I to know the product wouldn't be sturdy enough until it had been tried. Appalling customer service, if a customer isn't satisfied with a product, like most offer products and companies out there, they should offer a refund. Terrible.