The slander and bullish customer service this company put on our daughter has caused her to start self harming again after 10 years. She had nothing but problem after problem to which they did not want to resolve. After taking the complaint to Trading Standards, the whole incident which spanned over a month came crashing down. We have to now pick up the pieces of the shattered mental health of our daughter. Although we knew what the company was doing to her, we didn’t realise how bad it was until reading all the messages she’d sent, the 357 screenshots stored on her phone as evidence, to all she received was bullying online in an open forum, via private message online and email. If you wish to protect yourself or your family, then a disagreement with this company isn’t worth the pain and trauma. 10 years of mental health growth and recovery have been flushed down the drain by a 2 month period with BeautyBay employees. We and the family now have to start all over again. Thank you BeautyBay for resetting the hard work not only by our daughter, but her family, doctors, consultants, physchologists, therapists and her long standing partner.