I don’t normally write reviews but I really wanted to warn others about this company! I ordered a pair of expensive curling irons from beauty bay however when they arrived I discover that they had sent me a less expensive similar looking pair in the box which contained the manual/ instructions of the more expensive curling irons that I had ordered and paid for! I immediately contacted their customer service team requesting that they send me the ones that they had taken payment for! They continued to decline even though this was quite clearly fraud on their part!! and it was only after seeking legal advice that they finally agreed to exchange them for the ones that I should of received! Unfortunately my correct order did not arrive on time and I returned them requesting a full refund Which I have still not received to day !!! I continue to send them countless emails requesting my refund getting the same response of it could take up to 14 days!!! Even though 14 days has lapsed!!! DON’T ORDER FROM BEAUTY BAY!!