Excellent service. Jerry was very helpful - I appreciated him getting in touch directly after the purchase to ask if I needed any help and to give me his number to call if so. I was able to send him some questions and show him a video of me walking and he came straight back with feedback on the adjustments I needed to make based on this, plus further pointing to support videos. Thanks to these I was able to assemble and fit my Iwalk 2.0 by myself! It's been a total Godsend in my mobility as I live on my own and could do hardly anything whilst using crutches, and had been getting round my flat on my knees if I needed to carry something or even make a cuppa. I went to my Fracture Clinic appointment yesterday - and got some incredulous looks from people, many who were struggling to get around with traditional crutches. Even my consultant asked to take photos of the Iwalk from several different angles! He hadn't seen one before. I said I thought they should at least signpost them to patients even if they have to buy them privately. My friends and family love your name Peg Leg and I have been called that since! It adds humour to what is a challenging time. Your service was exemplary and I will be singing your praises far and wide and have been posting images on my social media! Thanks again for this life saver! Carole