The package arrived within 2 days as indicated on the website. Instructions on how to put together the crutch were very clear - especially the videos. However, the crutch did not work for me because I have an open tibia fracture as well as a bracket with screws on my knee so the moment I put my shin in the contraption the knee pain was intolerable and the pressure on my flap was quite uncomfortable. So I have returned it - return was fairly simple even though it required a phone call when I would have preferred emailing (I should have bought it from Amazon). I was transferred to the distribution owner's cellphone who asked me "Why do you want to return it you've barely had it five minutes?". I was then told to email him directly on the day to make sure he doesn't forget sending me the return instructions. Onelittle tip is to make sure to wait for the return instructions to be emailed to you before putting the crutch back in the box, especially because the return page of the instruction booklet is not supposed to be filled out since it concerns only returns to the U.S. A note accompanying the booklet explaining this fact should be added to the parcel. Overall I'm fairly happy with the customer service, I got my refund back and I'm just sorry it didn't work out but I guess that's because of my type of injury!