This is a repeat/follow up to a review posted to BBQ World's parent company Dawson's Department Store on Trustpilot. In their response to my review they tried to discredit me by calling me abusive. If their definition of abusive is someone who raised their voice after being called a liar I can only imagine they must have multiple incidents daily. To cut a long story short - two identical items were charged for sent to me in error. It appears that the order went through twice (clearly without my knowledge) I can only imagine this happened through an auto refresh in Chrome. Nevertheless this isn't 2005 and there are now failsafes employed to prevent duplicate orders such as this one. No email confirmation was received for this phantom order - if it was I would clearly have cancelled immediately. I phoned them on receipt of the items. They do not believe in the adage 'the customer is always right' at this company. Nor do they agree with giving the benefit of the doubt. If this were my company I would have immediately spoken to Technology to understand how this happened and how to prevent it occurring in the future. No such action was proposed. Their unwavering view was that I was in the wrong for placing two orders and I would be responsible for the return (at my cost) There was no manual sense checking or consolidation after order receipt and both packages were received in poor condition. I have now taken an hour out of my day to take the duplicate to a post office and paid £13.40 for a tracked and signed for return - for an item that cost £86. I'm relieved that I didn't purchase a higher ticket item - as I was originally planning. Interestingly I chose this company due to its reviews even though the price was slightly higher than the completion. I have requested the contact details for or a call from the CEO/MD on multiple occasions. Emails go unanswered. I fully anticipate another defamatory response from the company. The reader can make their own judgement. My advice is clear - order from a competitor and save yourself the stress and gaslighting that will result from any issues.