Didn't answer the phone with the company name, leaving you to confirm that you have rang the correct number. Then voice tone was more akin to why are you even calling. However the person I dealt with did provide me with most of the measurements that I required and most of these were correct. Unfortunately one crucial measurement was wrong (god knows how as it is written in big bold letters on the front of the box). This has left me an ash pan that doesn't fit, however he did say right from the outset "doubt it will fit", but if that crucial measurement (written on the box!) had been given correct I would have ordered. Lesson learned.