Ordered a large Ooni table which had scratches on the top, I sent photos and was asked for more photos, I sent more photos with an explanation that the damage was difficult to see because of the shiny material and was told the damage wasn't evident! I must be telling lies and creating hassle for the sake of it. I was busy with work so my wife took over the communication and sent more photos. She was told that "they can't guarantee a blemish free replacement top much different to what you have", then told us to just return it for a refund. What?! So a £200 table with a stainless steel top is probably going to arrive scratched then?! Absolute rubbish. The top that I received had no protection on it, it was probably a return or something. Don't bother with these guys, you find out how good or bad a company is when things go wrong. It's a real shame BBQ Land don't appear interested in resolving the problem but instead just leave me with no table.
2 years ago
BBQLAND has a
4.8
average rating
from
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