Beware no guarantees! Bought a shower bath on the written statement from BS it was made by Ideal Standard and had a 25 year guarantee 'with us' signed by BS321. Checked on delivery for obvious damage but installation delayed due to complete remodel, getting trades and covid. Bath unbranded. Upon fitting discovered a moulding fault dip on the wall edge. Thick 10 mm bath self destructing. Ideal Standard contacted with images and measurements, confirmed made for John Smith Butler, not to fit it and to get a refund from Bathshop. 2 year complaint process followed. BS accused us of causing dip ourselves by storing it on the flat in a spare bedroom positioned as it would in bathroom. BS variably said they didnt issue a guarantee, the guarantee was with the manufacturer then incredulously the guarantee was a mistake by an employee who had left! Refused access to owner/Director with significant control following Citizens Advice then discover the BS rep was actually his wife using maiden name. Refusal of replacement or refund just eventually offered the ability to purchase another bath. Would it have a guarantee? Disgraceful. Trading Standards have told them to clarify their warranty website page which they are still yet to do. Contacting the manufacturers they quote clarify guarantees are with retailer. According to other reviews they dont honour guarantees on fitted items blaming poor fitting and they obviously dont even honour guarantees on unfitted goods! Beware buying anything from them unless a bath plug...even then it may not fit!