Since July 2015 I have made several requests for the certificate of verification for the work the electrician did on behalf of Bathshop321 for my bathroom installation. I have been told I will get it within two or three weeks, and sometimes within a few days. The last letter states that my previous request was going to be 'sorted imminently'. The last promise was 29th November 2015. It is now January 2016. However, all Customer Services do is make promises but don't seem to follow things up (as with other problems I had, which took the same course of action). Which meant I had to take the time and trouble of writing a letter to them. The contract states I will receive a Minor Electrical Works Certificate. It is exhausting having to keep asking for the said certificate. Very very very disappointing.