They refuse to allow returns of items which have been removed from the clear packaging... then deliver items where the clear packaging isn't heat sealed as they say. The item is the wrong one (my fault), but could never have been returned, I also have no idea if it's a previous return to them which they didn't fully check, which for the same reasons they refuse the returns could be broken. Due to being let down by a plumber, the item wasn't opened for months after delivery, so I missed their stingy 28 day return window before even seeing the issue. They've refused to even consider an exchange, and refuse to accept (or even understand) that delivering an item that they would consider to be unfit for use if they received it isn't acceptable.