My experience of customer service from BoD has been, without doubt, one that should be regarded throughout the retail business as simply "the platinum standard". Catherine went well beyond her job description in going the extra mile through her dogged determination and perseverance to get the supplies down to me, when all other retail outlets had failed. Liam was exemplary too in offering to solve delivery problems by adding a load to his full manifest and delivering it, late in the dark evening, to the edge of SE England. Congratulations to the pair of them. Mr Conway, you must be such a proud man to have these two on your staff! Keep and cherish them. One very satisfied customer Robin Wilding Robin Wilding