I purchased the following items 1:- Soho all in one cloakroom toilet (Ref FUT001) £249.00 2:- Pan fixing kit (Ref PANFIX01) £6.49 3:- Niagra II cloakroom basin mixer tap (Ref TB3110) £29.99 4:- Slotted push button pop-up basin waste (Ref TW07) £10.99 I paid for next day delivery £29.95 The next day the last three items arrived, the fixing kit, tap and waste thru normal parcel force post in a small box, I appreciated that the toilet would probably be coming via a courier, so phone SOAK.COM to find out who would be delivering it. I was then told that the item was out of stock and that they were expecting it back in stock on the Saturday, today was Monday. I explained that I had paid for next day delivery and asked for a refund of some of the postage as I wasn't getting all of the items. They said that because I had received some of the items, the small box via parcel force, that they had effectively delivered the items next day and there wouldn't be a refund, partial or otherwise. On the Monday of the following week I phone again to see where the toilet was, as the stock was due in the previous Saturday. I was then told that although stock was in, due to a mix up, it had not been assigned to my order, and was told again that the item was out of stock and was told that they would phone me when it was back in stock. At this point I cancelled the order, and was told that I would receive and email recognising the cancellation, I didn't receive and email. Two days later I phoned inquiring about the value of the refund and was informed that it would be £297.00, which I felt was adequate being just the cost of the items delivered by parcel force, and recognised the fact that it would be unfair to charge £29.99 for the delivery of the tap, waste and fixing kit. However when I checked my Credit card statement, the only item that they refunded me for was the toilet £249.00. So I have just paid £77.42 for three small items to be delivered by parcel force. I ordered the same item from WWW.VICTORIAPLUMBING.CO.UK . The ordering process was slicker, the online support was excellent and the item arrived the next day Do not use SOAK.COM