Soak is a good company if you need zero after sales help or to contact them in anyway. We’ve used them from the days when they were Bath Empire and the products and delivery etc. has been generally very good, we even recommended them to our plumbers, tradesmen and friends over the years. However, if you have a problem of any sort and you need to speak to anyone or email them then you will be DISAPPOINTED. We’ve has cause to do this a couple of times over the years the latest reason is why I’m writing this review. After purchasing a shower a number of years ago, the shower recently has had temperature consistency problems (June 2016) and has developed a drip which ramped up to a constant trickle 24\7 (Nov 2016). I emailed After Sales to get some guidance as the installation \ product manuals have now all been removed from their website after changing their name from Bath Empire to “Soak”. Bearing in mind the shower has a 10 year warranty they have thus far, after a month of constant emails to & fro (don’t be fooled by the “we aim to respond within 48 working hours” autoreply), been UNABLE to supply me with the install instructions, or with instruction on how to change the thermostatic cartridge or the cartridge that controls the water flow. The set of instructions that I did get were for the wrong shower and consisted of photos pasted onto A4 paper and not a proper guide. Nothing more has been forthcoming. I even emailed them some photos of the shower in pieces showing the relevant bit hoping that would assist with getting me some advice. I have been without a functioning shower for over 4 weeks now and I have given up with this company for good. The plumbers we’ve had round have all asked for the install instructions. Maybe I’m getting the wrong plumbers, but either way this is unacceptable customer service. I notice others reviewers have had the same treatment so be warned.