Worst online experience – avoid this retailer Soak.com (also known as Bath Empire) has the worst combination for an online retailer – a/ being a really poorly run online business (eventhough this term might even give them too much credit as guess is better termed as an old-fashioned retailer who decided ‘hey, let’s go online….’) and b/ they have chosen the worst logistic partner, DX, that appears to operate completely in their own world with no control from Soak.com. My recommendation is to stay well away from soak.com – my list of problems is long and with several orders this has been going on for weeks with basically no interest from Soak.com – - First order non-delivered twice despite booking confirmed; re-booking took weeks and countless calls - Web-site description of items mis-leading and once pointed out several discussions to get someone within Soak.Com to listen and action replacements - Second order non-delivered twice despite booking confirmed; at this stage haven’t managed getting the goods and have cancelled instead - The Soak.com management team couldn’t care less about customers and take days to get on the phone, will constantly argue rather than resolving customers issues and will not take any responsibility for their organisations responsibility to the customer nor their responsibility for their poor logistics partner - Soak.com will send information about delivery however this is not real time information according to the call-centre but ‘automated’ so its meaning less Avoid, avoid, avoid! I am out of pocket for having contractors waiting for deliveries that never materialise, don’t make the same mistake as I have, go somewhere else!