Ordered a number of items in November 2021, for a customers bathroom re- fit. On placing the order, I was informed one item was out of stock for 5 weeks and was offered an alternative, but the customer refused. After 5 weeks I had to contact customer service to find out what was happening, and was told that I'd been forgotten as If had the rest delivered. The item arrived in March 2022. However, the item is listed a 550mm wide, BUT, that is the sink. The unit itself is only 515mm wide. This is only apparent if you scroll down on the item page. Which I was informed of when I complained. Now with a gap between the units, my only lotion was to fork out for a larger WC unit. No help from customer services on this, and the website was misleading. The page with the item should have an obvious note stating that the unit is only 515mm. Not only that, but the box the unit came in (separately from the sink), states that the unit is 550mm wide. Be very careful when ordering.