Like the review from Mrs Jones , I’m not sure how this store has had so many negative reviews. I have searched and searched for a corner bath panel in coffee but as my bath is quite old no-one appears to make them anymore. I had no problems. Ordered a custom made panel online, had a confirmation email of the order. The next day, had another email to let me know it had entered the “manufacturing” stage, and another a few days later to let me know of the date and time of delivery by DX. It arrived 2 days after the given date but I was emailed to say the exact date it would arrive. It arrived extremely well-packaged and without problems. I did insist the delivery driver waited while I opened and checked the contents as SO MANY negative reviews and the email from the company advised this. It is in situ and looks great. Time will tell how it will 'weather' but I am really pleased with it so far, So don't be put off by all the negatives, I very nearly was but am glad I decided to risk it.