I have been double charged for the last month, have called, no one answers, have emailed twice or three times, no one replied. When I stopped renting, I have been charged for renting as well as for Bass Bags picking up the cello, 35 pounds and also 45 pounds, once charge after another. VERY UNPROFESSIONAL for Bass Bags to not even reply, let alone process the refund!! what is going on? perhaps an awful review will help wake you up??? come on! This is something that needs your attention sooner than later. It does hurt your business, treating your customers badly like this!!