The website was not easily navigated and the instructions on where to put special delivery details was vague. I ended up putting them in the message box as there was no visible "comments box" as the instructions stated. The basket has not yet been delivered so if the delivery instructions don't get read it may never make it to the correct person at St Georges hospital. It would be a good idea for Get Well baskets to have additional address lines to put hospital ward information so there is some level of confidence the basket will be delivered to a loved one.