Cancelled my holiday to Tenerife due to health getting worse, I paid £900 I am due £780 back. I called on the 9th May 2023 to ask about getting my money back, I was told someone would call me back, they didn't. I called back I was told I would get someone contact me for my bank details, they didn't. On the 3rd time calling this company on the 9th May a lady took my bank details, she told me if I didn't get my refund by the next Tuesday 23/05/2023 I would definitely get it in my bank by 30/05/2023. So when there was no money in my account by 30/05/2023 I called the Brahead branch for the 4th time to ask to speak to Angela the manager who was very hard to get hold of until I contacted their head office. Angela apologised and assured me firstly I would get my money on the Friday at the beginning of the call by the end said I would get my money by Tuesday the 6th June that she was away on holiday but if I needed help I can talk to someone that will just tell me more lies,it is the 6th June my money is still not in my bank myself and family and friends would not go near this travel agent again that is a lot of custom to lose, very unprofessional.