Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Barrhead Travel Reviews

3.3 Rating 479 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

3.3

Based on 479 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

Write Your review

Tell us how Barrhead Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Barrhead Travel 1 star review on 18th April 2022

Barrhead Travel 1 star review on 18th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be brutally honest if I could give NO Stars I would. So far we have received THREE Confirmation Details of our holiday and so far they have got the details wrong 1. Cabin number on the ship 2. Board basis 3. Hotel details ( 9 nights or 1 nights ) 4. Flight Details ( seats ) COST?????? IF WE HAD BOOKED THE HOLIDAY BY OURSELVES IT WOULD HAVE BEEN OVER 800 POUND CHEAPER HAVE ASKED FOR A BREAKDOWN NO RESPONSE NOTHING HAS BEEN RESOLVED!!!”

Posted 1 week ago

“Big shout out to Scott at Barrhead travel Stirling, always goes above and beyond, i have booked all my holidays with him for many many years, his knowledge is amazing. On behalf of myself and my family, i just want to say a huge thank you to him, he is the best... The shop is so welcoming and all staff are so friendly, so i would definitely recommend Barrhead Travel Stirling to help you book your upcoming holidays”

Posted 1 week ago

“Shout out to Scot in Stirling.. What a knowledgable and professional lad!. Booked me a holiday for me which is perfect for my needs. He then directed me to his colleague Vicki whom very kindly sorted out my Euros. Both are a credit to your company..”

Posted 2 weeks ago

“Awful. They booked a return flight for me to Thailand. At the time I told them it was highly likely I would change the return date. They told me it would cost 100 pounds and would be no problem. I agreed. Then when the time came to change it I wrote to Barrhead and did not receive a reply for three days. Their reply said it would cost 640 pounds. I went to a local German owned agent in Thailand who advised me that the the airline had been contacted on my behalf and that since there was a delay on the original flight the cost would be free and their charges were 15 pounds to make the change.(!) I wrote back to Barrhead travel who advised me they don't contact the airlines. what? A travel agent that doesn't contact airlines? really? and they also lied about the 100 pounds charge. They could learn a lot from other professional agents in Thailand who bend over backwards to help their customers. If this happens to you get everything in writing, and don't trust them. They are useless and have no idea about customer support and don't care as long as they have your money. AVOID.”

Posted 1 month ago

“We want to acknowledge the excellent customer service shown to us by Cerys at the Clydebank branch recently. She stayed with us throughout our purchase of flights and seat bookings, which became quite challenging due to the airline’s website. Cerys was very professional, patient and went the extra mile to help us. Our bookings are all made now, thanks to Cerys and all her help. Thank you so much Cerys :-), from Mel and Lynne.”

Posted 2 months ago

“My Wife and I have had the privilege of using Barrhead Travel for many years now..I find the service second to none. Professional attitude throughout..A really good team in the Silverburn shopping centre..”

Posted 3 months ago

“We have booked many holidays with Barrhead Travel as we have always had excellent service. Ruth at the Braehead branch has handled most of our bookings and is very experienced in finding holidays that will suit our interests and budget. Recently she resolved an issue we had with a travel company due to us missing a date for cancellation. She liaised with the company on our behalf and saved us a great deal of money.”

Posted 4 months ago

“Recently booked a holiday with barrhead, my parents both passed fairly recently and now I have a little more money to maybe take kids away for a good holiday. Unfortunately a short time before we were meant to fly out, my 12yo sons lung collapsed and after a further look from consultants they told us by no means are we able to fly. So what do barrhead travel do to loyal customers who have booked previous 4 holidays with them? Not offer us a different date to change holiday and tell us we're not getting our money back. Which is just under £5000. Just took it because they'd obviously been put out by their efforts of getting us a hotel room and seat on a flight that is going to be filled by someonelse anyway. Im absolutely saddened, disgusted, angry and shocked. If this is a company that everyone is happy to trust, use and give money to, I strongly suggest you reconsider, I swore by them aswell until I needed their help and they just shut the door and kept my money.”

Posted 6 months ago

“I recently got married, and a really kind friend got us a £100 travel voucher for Barrhead. We were delighted, but when we tried to us it, we quickly realised the voucher system is a SCAM! We tried to book a hotel with it on the website, but unfortunately the website does not accept vouchers. So any price you see online is not applicable to a voucher. We then went into a local shopping centre within a Barrhead. The customer service desk at the shopping centre told us that Barrhead have staffing issues, so sometimes they open and sometimes they don't!! When we tried to book a hotel over the phone we were told it is not valid to book a hotel, it has to be a package. Barrhead offer excursions. As we are going on honeymoon (through another provider) this year, we asked if we could use the voucher for an excursion. That's not possible with a voucher. We then tried to book a city break with it. Booking through the phone was around £100 more expensive than booking online. Seemed fishy. When I asked if they could price match the online price, they said price matches with the voucher weren't possible! They then stopped replying to emails. We then thought we should give the voucher to a friend who has use for it, as they have already booked a holiday with Barrhead. But unfortunately you can't put a voucher towards a holiday already booked. You also have to use it within 6 months, on a holiday you take within the year. So we can't even hold onto it. PLEASE, PLEASE do not gift this voucher. It is plain theft.”

Posted 9 months ago

“Cancelled my holiday to Tenerife due to health getting worse, I paid £900 I am due £780 back. I called on the 9th May 2023 to ask about getting my money back, I was told someone would call me back, they didn't. I called back I was told I would get someone contact me for my bank details, they didn't. On the 3rd time calling this company on the 9th May a lady took my bank details, she told me if I didn't get my refund by the next Tuesday 23/05/2023 I would definitely get it in my bank by 30/05/2023. So when there was no money in my account by 30/05/2023 I called the Brahead branch for the 4th time to ask to speak to Angela the manager who was very hard to get hold of until I contacted their head office. Angela apologised and assured me firstly I would get my money on the Friday at the beginning of the call by the end said I would get my money by Tuesday the 6th June that she was away on holiday but if I needed help I can talk to someone that will just tell me more lies,it is the 6th June my money is still not in my bank myself and family and friends would not go near this travel agent again that is a lot of custom to lose, very unprofessional.”

Posted 10 months ago

“I cancelled my holiday at the beginning of May I was told someone would call me back to get bank details, I had to contact them,again and again 3 times to get my bank details to refund my money told definitely be in on the 23rd if not that Tuesday 100% next Tuesday as it's always a Tuesday refunds are paid,liars I still have not received my £780 I called today and Angela the manager will call me back as she is busy the now I don't believe anything that comes out their mouths. I will stay well clear of these criminals definitely would not recommend.”

Posted 10 months ago

“We have used Barrhead Travel Halifax several times now. Helpful advice from professional friendly agents who look after you really well which is why we don’t go anywhere else.”

Posted 10 months ago

“great staff”

Posted 11 months ago

“Booked a holiday to mexico with hayley such a lovely lady who was very helpful throughout the booking 😊”

Posted 11 months ago

“Awful you would be better doing it yourself. Avoid at all costs they do not check package's”

Posted 11 months ago

“Left stranded at Vianna Airport - transfer did not turn up! Terrible customer service - no clear lines of communication. Eventually got a refund after contacted their " Company President" direct. Never going to use them again!”

Posted 1 year ago

“ABSOLUTELY HORRID. Terrible customer service and no where near professionalism. Never have I ever went through so much negative emotions while planning and going on what was supposed to be a happy, relaxing family holiday. They did not do their job properly and provided me with misinformation. It results in us having the most stressful experience at the airport. When we reached out to them, not only they did not help, but instead they brushed off all responsibilities and even went as far as lying to get themselves out of trouble. I clearly asked them so many times to check the information for me and they confirmed everything is clear and I dont need to do anything (I provided all documents they asked from me). I paid for a holiday and all I got back is stress, anger and upset children. The most absurd part was when my name was not on the list on our return day but both of my children who are under 15 have their names on it so they will only let my children get on the coach and insist I sort myself out. How does that make sense?! Who would let young children travel without their parents. They ruined my family long awaited holiday that wasn't even easy to arrange. If you are thinking of booking with them, you can forget it. Unless you want to get yourself into a hot mess.”

Posted 1 year ago

“Staff very friendly, efficient and informative in the gyle Barrhead shop. Great customer service. Thank you”

Posted 1 year ago

“Fantastic service at Barrhead as always. Very friendly helpful and friendly staff. Would highly recommend.”

Posted 1 year ago

“Great service from friendly and efficient staff at Gyle Barrhead Travel. Would highly recommend.”

Posted 1 year ago

«
1
2
3
4
5
»

Barrhead Travel is rated 3.3 based on 479 reviews