Ordered bedroom furniture waited weeks for delivery then got delivery date and they changed it one day before delivery for another 6 weeks, leaving us without any bedroom furniture as we had got rid of all existing expecting delivery of new. Later we purchased three hanging lights to finish off our new Kitchen but all three were different. We thought we would give them one last chance a bout a wardrobe for our other bedroom and after 12 weeks they delivered and fitted the totally wrong wardrobe. Unfortunately our son who let them In didn’t know what we had ordered. We called to complain and were promised it would be sorted asap but after days we heard nothing, so went to the shop in Hove and requested a full refund. A very rude abrupt man barked we won’t refund you until we get our wardrobe back. Apparently it’s their policy, which obviously is in place because it happens a lot. We eventually came to a compromise and agreed to wait a further 14 weeks as we wanted to match our existing very expensive furniture. We were made to feel grateful to them that the said we could use the hideous wardrobe as a temporary measure till new one arrives. Barker and Stonehouse are the worst company we’ve ever dealt with and even the staff were moaning about the attitude of the company. Apparently they contact customers for them to give a review but for some reason they never sent us the opportunity to review their service. Well our review is that they sell expensive goods- they ask for most of the money up front then hound you three weeks before delivery for the balance even ringing whilst on our holiday then when they mess up they ignore you. All in all the worst service and it makes you wonder how many people will lose their deposits when they end up going bust which by their customer care means it won’t be as long as this complaint.