Not happy customers. We ordered two sofas from the store in Newcastle, we initially declined the care plan but before we took delivery we called and asked for the care plan to be added which was agreed, when the sofas arrived they had not been treated for stain resistance and the delivery guys looked blank when we asked about the care pack that we should have received. I had to call the customer services and only after they had listened back to the call I made pre delivery did they acknowledge that I had requested the care pack. They offered an ‘untreated’ version of the care pack foc as they agreed it was their mistake in not adding it to the order, however this means my analine leather suite has not had any stainguard protection. And I still have not received the cleaning kit I’ve been promised several times. The last time I called their customer services and told them I was dissatisfied I was assured that they would email the aftercare company to see if my suite could be ‘treated’ retrospectively. This was over a month ago and I’m still waiting for a response and still have not received the cleaning kit.