I ordered a 3 seater Stressless sofa and stressed that there may be a problem delivering it. I was assured by the lady who took the order it was not a problem as it could be delivered in 3 sections and would be assembled on-site by Barker and Stonehouse own upholsterer. On the day of delivery (Monday) it came in 1 piece and the very nice delivery gentlemen took one look and said "it won't go through there". I received a phone call from the lady who sold me the sofa and she suggested that I hire an upholsterer to dismantle the sofa and rebuild it at my cost. I pointed out that I had already paid the delivery charge and was not prepared to pay for an upholsterer, I also reminded her that she said it would be delivered in 3 sections. She then decided to contact her Manager. When she rang back she asked if there was another option to deliver it so I reluctantly agreed that a window could be taken out, which left me having to source a glazier at short notice. I pointed out that as it was winter I would need a day and time for the delivery and to contact B and S to arrange which was to be Wednesday at 10.00am. When I had the necessary information I was to ring your transport department directly. This I did but was told, "oh yes we will be delivering Friday". By this time I was becoming really frustrated and told the lady "No you are delivering on Wednesday @ 10.00am" to which the reply was "I will have to check and get back to you". This they eventually did and the delivery took place. For all this inconvenience they graciously refunded the delivery charge. To add insult to injury I was contacted on the Thursday after the delivery to arrange delivery of the said sofa. The name of the furniture is Stressless but it was made anything but.