Purchased 2 dining chairs - when they were delivered the box was damaged and the velvet on the chairs themselves had been marked. Rang and a replacement was delivered the following week. When the chairs were assembled they wouldn't sit level on the floor and wobbled horrendously. Rang and told a further replacement would be sent the following week and the chairs would be ready assembled so this didn't happen again. Following week the chairs arrived - they were worse than the existing ones we had. Issue was exactly the same which was extremely frustrated. Rang again - this being the 4th replacement for 2 dining chairs, spoke to the Customer Service Supervisor stating how frustrating this was & the fact that the goods weren't being quality checked before they were despatched! Following week a further replacement arrived - 1 is absolutely fine but the other still wobbles slightly but had enough of ringing & complaining. Would have thought that somebody would have called to check to see if we were satisfied but nothing. Very disappointed with the quality of the goods for the price paid & will not be purchasing from Barker & Stonehouse again!!!!