"I was tempted by their Rewards account so signed up last November. The first time that I wanted to make an online payment it was refused because i needed a card reader, which was not pointed out to me when I opened the account. I ordered a card reader that took nearly 2 weeks to arrive. I followed the procedure again to make a payment on line and an error message appeared to say that "I did not have an account from which a payment could be taken"! I sent a secure message to Barclays who kindly pointed out that they were aware of the error!! Why I was not told about the problem, without needing to contact Barclays, they could not answer. "Customer Service" said that the issue "could probably be resolved" but I must phone their team. Pathetic."