Sam
On 5th October 2018 at around noon, I went to withdraw £2500 cash from Barclays Bothwell St, Glasgow branch because I was traveling and wanted “Bank of England” notes instead of “Bank of Scotland” notes. I entered the bank, stayed in the queue till it got to my turn and politely gave the teller my request, she seemed okay at first but the next teller immediately jumped in and told me she doesn’t think they had enough “BoE” notes but she will have to check, so I told her it’s okay and that I will wait and have her check. So the teller serving me asked me to confirm my PIN on the PinSentry device which I did, she left for a while, came back and opened the safe and brought out “BoE” notes, kept counting it over and over again whiles whispering to her colleague behind the counter. She left again, came back and this time around noticed she kept looking at the CCTV and kept switching the views. After a while, she asked for my ID card which I provided, I even gave her two ID cards (my driver’s license and BRP), after a few minutes she asked me to confirm recent transactions which I did, then proceeded to ask me about a transfer to my account(from a joint account I hold with my wife). I told her that amount was transferred from my joint account with my wife because it’s more like a savings account for us, to control our spending and also protect against fraud because we only own a debit cards so we cannot get chargebacks for fraudulent payments and once the money is gone, it’s gone. She still kept me there staring at the screen saying nothing, most probably just going through my transactions. So I asked her why I’m being treated differently because there was Caucasian guy on my left who was able to withdraw money claiming his card was missing and even showed an expired passport as proof of identity. I asked to speak to the manager but instead a woman whom I later identified as Angela Bradford came out yelling at me to leave and go sit somewhere. I asked her why she was being rude to me just because I am making a withdrawal but instead she threatened to call the police, so I asked her to go ahead and call the police and that I will wait. That was when I took my phone to record the incident because as a black guy you do not stand a chance at any false allegation, she angrily came back trying to snatch my phone yelling at me not to record but I told her I need to protect myself because I have no idea what she will tell the police so I need some form of evidence. After waiting for almost an hour with no police showing up, I asked her if I should still wait for the police to which she replied “they will come and find me” and started laughing out loud and also told me she will have my account closed. I went to the branch on Argyle St, Glasgow to make the withdrawal only to see that my account has been placed under review and that I cannot withdraw or use my account until the review is over, which usually takes at least 10 business days. It was so clear from the attitude of the staff at Bothwell St that as a black guy, withdrawing just £2500 was such a big deal and labeled me as a criminal. The last place I expected to face racism was in the bank trying to withdraw my own money. Most banks in the UK have very bad reviews but I chose Barclays because I used Barclays back in Ghana. I only transfer money to my Barclays account from “MY” bank account from other EU financial institutions and just because of the bad experiences people shared online. The only reason I chose to even transfer that much money from “MY ACCOUNT” to my Barclays account because I wanted “BoE” notes so I can get a better exchange rate, my biggest regret. This incident has caused me lots of depression and will be visiting my GP tomorrow because the daily racist abuse and stereotype is just too much for me and is just sickening. I have also asked my wife to switch banks because of this incident, I’m just glad we did not accept the mortgage and credit card offers from this fraudulent and racist institution. This attitude is totally unacceptable, being a black person does not mean you should be poor. I save and invest a lot because I want to have a better future. #RacistBarclays #BoycottBarclays #BarclaysDiscrimination #BarclaysRacism #BarclaysStereotype #AngelaBradford #BarclaysBothwellSt
5 years ago
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Barclays has a 1.4 average rating from 738 reviews

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