Absolutely appalling experience with the fraud team - our business bank account experienced four withdrawal totalling £14600 each of which were either cash withdrawals in branch or counter transfers in branch using a fake ID. I had been in touch twice with the fraud team via telephone as, first, they had blocked my card - so I called and then unblocked it and the second time when then blocked my internet banking which they again reinstated all in the space of 4 days (Friday to Monday). Because the internet banking was suspended I didn't see the first three fraudulent transactions until they fed through to my bank feed on my accounts package which has a delay of 2 working days. The third time I called the fraud team because they'd blocked my card yet again they advised me that somebody had made a withdrawal using a fake ID yet this was not mentioned to me on either of the two previous conversations despite it having been logged on their system two days previous to my first call. The staff in the Barclays branch were extremely helpful, caring and understanding and they completed the form on their system detailing each of the four fraudulent transactions which were made without a debit card - just with fake ID. They stated that they didn't understand how this could happen as they all have UV lights at every station and check signatures and ask account related questions if somebody doesn't have a card to use in the pin sentry machine in branch. Once the form was completed I was show the screen which said that the full amount would be credited back to my account that day. Today I went in to the branch to check whether the amount had been credited and to make some payments (as my card and internet banking is still suspended). It hadn't been so they called the fraud department who told me that a person in their front line team had overridden the repayment until the fraud had been investigated which could take a month. So I am left £14600 down in my account and feel as if I've been treated like a criminal. I asked why they hadn't the courtesy to call me to let me know that this had happened and they said they had written me a letter which should be with me next week! Absolutely disgusted. The manager of the Barnstaple Branch called me later to express her apologies but there's nothing they can do - you can't speak directly to the front line fraud team either - they hide behind all the other call centre and branch staff. I want to know whether they've contacted the police, and what is being done about the staff who allowed the transactions to take place. Also Barclays are constantly blocking my card and asking me to verify transactions even to people I pay on a regular basis and yet they fail to spot the fact that I never go into branches in London nor do I make over the counter transfers or payments out that large apart from to HMRC - which stupidly they've declined previously due to the VAT payment being a 'large' amount. I'm completely and utterly dumbfounded and beyond angry. I am now in the process of moving my accounts. In my opinion the fraud department have been negligent. If you think your hard earned money is safe with Barclays... think again