I cannot recommend Baltic Travel Company enough! I have already passed their details on to a few friends because of how brilliant they were. When I first enquired about a booking, their responses were always fast. Inga provided such detailed information and options (such as a choice of hotel). I love that the holiday options were each given a full agenda and breakdown of each days activities. This felt so organised, even before we went on our trip, and certainly was whilst we were there. Every trip and transfer was organised and all relevant paperwork sent which made it so easy. Even an illustration of directions to the hotel was provided which gave me peace of mind when travelling to somewhere I hadn’t been before. Unfortunately one of the excursions planned for us had been cancelled by the operator, but Daina contacted us straight away (even before we got on the plane to go to Iceland) and made us aware. But on top of that, she offered us an alternative and organised the new booking for us, as well as a refund for the difference. The communication and organisation from start to finish was absolutely brilliant and I will definitely be booking with them again in the future!