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"I bought a faulty computer from them and because they delivered to my office they don't want to do anything. If you don't want to waste your money do not buy anything from them, they will hide behind everything they can to keep your money. Please see below an email from them: Good afternoon Sebastian, Thank you for your enquiry. As your item was delivered to a company address the Consumer Right Act of 2015 doesn't apply to your order. However, you can find your terms and conditions on our website if you follow the link below to about us and then Terms and Conditions business purchase. Also we are not rejecting your return if the product is faulty. However Fujitsu will need to confirm a fault and issue an RMA if they find a fault with this computer to allow us to continue with the return. If they will not issue you with this it would imply there is no fault with the computer. Kind Regards, Ballicom Customer Service"
Hi Sebastien

We are sorry to hear that you had a negative experience whilst shopping at Ballicom.

After investigating this particular case and reading through all the notes made by our customer services team I have a better understanding of what seems to have happened. We have issued a replacement for you on the first occasion you contacted us to report a fault with the Fujitsu machine that you purchased. This was a direct swap issued for a reported fault, once the machine was tested by our engineers no fault was found. We then received a second request claiming an identical fault with the replacement machine which we are more than happy to deal with.

If there is a fault with a replacement machine we ask for the customer to speak with Fujitsu initially to ascertain whether there is a resolution Fujitsu can provide without having to inconvenience you with the machine being returned again. After troubleshooting with Fujitsu if there is nothing they can do to resolve the matter they will issue a reference which allows you to return the goods to us for a refund or replacement. We are unable to authorise the return without this reference, this is standard practice with most manufacturers and only takes a short phone call with them to resolve.

If you would like to discuss this further with our team please call us on 02476703100 and we will be more than happy to guide you through this.

Kind Regards,

Ballicom is rated 4.39 based on 287 reviews

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