As is always in this life... a company only shows its true colours in post-sales. The sales process itself, as always, was seamless quick and delivery prompt. But then I wanted to return the goods (unused) because I'd accidentally ordered the wrong thing, and as this was a personal purchase I had all the consumer rights behind me (Distance Selling Directive etc.). And that's where everything started going wrong..... (1) It took a week for them to give me an RMA authorisation to return the goods. (2) I waited the 30 days they are allowed under the Distance Selling Directives for my refund... no refund received... I had to chase them and threaten them with credit card chargeback. (3) The refund arrived on my card.... but it was only a partial refund, they've illegally held back money in contravention of the Distance Selling Directives. I can see this will end with me getting a chargeback via my credit card company ! Avoid dealing with this company at all costs.