Extremely pleased with the engraved hip flask. I've bought this item before as it makes a great leaving gift, especially as it can be personalised. It took less than 4 days from placing the initial order to reciving the item. The engraving was crisp and well executed and the parcel was well packed ensuring that it arrived safely. The flask comes in a neat little box that sets it off nicely, making it look far more expensive than it is. I have purchased numerous items from Ballantynes in the past and their level of customer service and attention to detail has always been spot on. I highly recommend their products and services.