My family and I went to Sunny Beach at end of July and had a lovely holiday with Balkan. The hotel was clean, modern and comfy, the food and drinks were okay for a 4-star all inclusive. The children loved staying by the pool, while me and my husband preferred the beach so there was something for everyone. We booked an excursion to Khan's tent, a restaurant at the top of the hill with beautiful views of the resort. We're going to Sunny Beach again next summer but this time we're staying at a more luxurious 5-star all inclusive hotel. We would definitely recommend using Balkan, our flights were on time, the transfer time is not too long and overall the service, reps and staff were friendly and helpful.