From the onset of booking until our holiday Jack was excellent in providing us with answers to our questions throughout the process. We all had a wonderful time. The flights were all fine - transfer from airport ok although driver did drop us off quite a walk away from Hotel Luxe where we stayed at beginning and end of our holiday. Tried to do same on return but we insisted on being collected from hotel as all other taxi firms we used picked us up & dropped us off at the door. Driver not pleased! Our cruise was exceptional and met all our expectations over and above. Car hire with Sixt fine but when we arrived to pick up there was some confusion around amount of 40 euros (which we were advised by Jack to take car on ferry). After some discussion we ended up paying £155 per car extra as they were unaware of the 40 euro charge and advised that the £155 should cover any eventualities on the ferry. They weren't interested in the excess insurance we had paid on Jack's advice. Our week in the villa on Korcula was excellent too which we booked separately. We would certainly book through Balkan Escape in the future.