Good cooperation for questions / queries about the proposed holiday was appreciated this made it easy to facilitate the final decision. The final itinerary was good and informative. The booking process was explained and made easy for required information. Required information boarding passes, transfers and bookings are all provided in good time. President Valamar in Dubrovnik was great with all the facilities you could want. Great experience friendly staff and a good level of service Hotel Marko Polo by Aminess in Korcula ok as a base to explore. Facilities and room tired in need of updating. The room was dark you could easily see bits that needed attention. Bit of a musty carpet smell. The floor flooded in the bathroom when trying to use the shower. Some staff are a bit off-putting and short when asking questions not helpful. Would reconsider a stay here. Corrected transfer time on return leg pick up from hotel was picked up by Jack in plenty of time. Would book again and recommend Balkan. Jack and Kayleigh were good. Overall had a good experience. Croatia was great. Should have checked out Hotel Marko Polo better for the second centre as when there we saw other options.