From first contact with Balkan Escapes, I was impressed with the suggested itinerary and the speed at which my query was dealt with. A telephone call and subsequent emails from Jack also made the process feel more personal. We chose a 3 centre holiday and were very satisfied with the standard of accommodation and breakfast in all 3 hotels. Airport transfers worked well and it was reassuring to have emergency contact numbers in case of a no- show. Ferry transfers were booked at convenient times to allow for checkout and arrival at the port. The standard of service from Balkan Escapes was excellent - suggested itineraries were useful to help with planning day to day activities. Travel documents and travel tips were sent on time. My recommendation for improvement would be to allow more time from the hotel pick up to Dubrovnik airport in an afternoon as were were delayed in traffic. Fortunately the flight was delayed a little too. I would recommend Balkan Escapes and would certainly consider booking with them again