The detail of planning done for our trip was carried out very well and what was described was of considerable help. One or 2 things could be better. The Vakamara Argosy was a beautiful hotel anx we had a lovely room, and the staff were very friendly and helpful. We are quite happy to have 1 or 2 buffet meals but every night was too much of the sameness. Transfers to and from the hotel were very good although rather long between Dubrovnik and Kotor. In Kotor, the hotel room was excellent with a great view and balcony but unfortunately on the 3rd floor with 60 steps each time and no lift. Perhaps we should have enquired more about such things. (I am 80). Perhaps something to make travellers aware. Our perception was that restaurants in Kotor would be in easy reach of the hotel, but did not find this as it in involved a lot of walking to reach them and up/down rather difficult paths/steps. The alternative was bus/taxi into Kotor. However, with all that the weather was good, apart from 3 thunderstorms in Kotor. Both places have lovely scenery and access to water is very pleasant for boat trips. The one downside was the transfer from the Kotor hotel to the airport. The taxi did not turn up as indicated (at 8.20), and after much difficulty (with the help of the hotel receptionist) a phone call revealed that they had been at the hotel but did not see anyone outside so went away. They did not come into the hotel. A further taxi was secured and we got to the airport in good time. Tivat Airport was manic. Overcrowded and hot, with a Downpour when boarding leaving us soaking for 1 hour on the plane! Right from the initial contact with Balkan I felt confident that my enquiry then booking was handled very professionally and the documentation provided was of a high standard and very clear.