Jack was very helpful and knowledgeable as we tried to put a trip together. He was also very efficient - calls and emails happened when he said they would and he dealt with all the details. Hotel recommendations were made on personal knowledge of the hotels. Consequently we felt well assured that all would go to plan - which it did. On a 2 centre trip all transfers worked well and when 1 taxi was unavoidably detained in traffic the driver contacted us and was extremely good company on our journey (Dominick🙂). We would all use Balkan Escapes again and happily recommend that you try them.