Staff at babymonitorsdirect are absolutely wonderful, I made a mistake on my delivery postcode and they quickly went and fixed my problem for me even though it said my parcel had been shipped. Customer support is lovely to speak to and very helpful etc. all in all great first time experience with this company. Very very happy with the product. The only issue I had with the product was some of the screws was slightly hard to put in with the Allenkey they supplied causing 2 screws for the footplate to round off causing it to not go in fully. But it wasn’t much of an issue for me as I was using it straight away as table and chair for my little boy so I’m very pleased regardless of this. Product is very great for the price and will no doubt last an absolutely while. My little boy is in love with it :)