Just awful - avoid! I bought one of the most expensive baby monitors from Baby Monitors Direct, as I needed to upgrade from an old BT model and one of their reps recommended the Luvion Prestige Touch 2. The monitor had great quality image but the sound was just white noise. No matter how high up the volume was turned, all we could hear was white noise! I followed the email procedure to get a return authorisation number, but heard nothing back. So I followed it up with a phone call and another email. I duly boxed up the monitor, sent it off, and... have heard nothing since. This was back in August and we're now in October!! Another chaser email has gone unanswered. My advice to any new parents looking to buy baby monitors from this company is this - save yourself the hassle, having a new baby at home can be stressful enough, so buy a baby monitor from somewhere more reputable, where the returns process is easier, and where people can actually be bothered to respond to your emails!