Avoid this company like the plague. Ive had no service for over a year and its impossible to get any help when phoning up their customer services - because I keep getting cut off - on their own line!! Ive finally got through to the complaints department (and thats only because I put a 1 star review on trustpilot! - so if you want to at least talk to the complaints dept - you need to do this - its the only way through!) - and they are going to waive the exit fee??!!!......really??? ...but Ive since been with 'talk talk' and sky for over a year as I had no service from them at all. I couldnt even pay for anything from my bank account online, because I got cut off before I could get to the pay section!- as the connection was so bad. The phone line was crackly and I couldn't hear anyone who rang me. ...yet no problem at all with 'talk talk' or sky - and its the same line!! So - god knows what they do with the line! So - no broadband or phone line for over a year - and they are well aware of this - yet currently no refund or compensation, and now - the £16.99/m has gone up to £42/m - yet - service is still non existent and customer services or complaints department pointless. Shocking company. Save yourself grief and frustration - go elsewhere!