Avoid like the plague Avoid like the plague. Unfortunately even 1 star is too high, but I couldn't do zero stars. On the face of it they are polite and friendly but they lack substance. You would get more joy with poking your eyes out with a burning stick. First of all there were a number of issues during the design process, including the designer failing to turn up to a meeting. No explanation was provided by Bonline until after I contacted them after meeting was supposed to have started. Then, when I instructed Bonline to purchase my domain name, they didn't. Someone else then bought my domain name. Bonline then blamed me for not ordering it sooner. However after further investigation by me I discovered that it was purchased and registered by the 3rd party, after I had instructed Bonline to purchase it. Boline's response "sorry we dont buy from 3rd parties". Several months later I was offered 1 months free hosting. Yippee. The domain name that was eventually purchased, was purchased in their name. I paid them £60 to transfer the domain into my name, they simply didn't do it. I was also told that I could add or edit as many pages as I wanted. What I wasn't told was that their template pages were incompatible with the layout of my site, and nor could I create / amend any template pages myself to conform with the rest of my site due, to their own unique coding. Therefore if I wanted more pages, I had to pay them more money. Bonline's customer service is poor, often taking up to 3 or more weeks to respond to my emails. In one word "Avoid".