We placed an order for some chairs and footstools. I was unable to add a "free gift" code, but a quick email and Paul was very good and honoured the gift and posted it out same day. We had a small issue with one of the footstools (manufacturing fault), and again Paul arranged for delivery on a new one and collection of the faulty one very quickly. I am so used to companies "arguing" on these points, that it was a pleasure to deal with a company that does look after its customers, and does the right thing without a battle. I will certainly be back when I need more kit.