Placed an order with sales manager James on Monday 21st for 1 pallet of grey slabs. Explained the importance of arriving by Friday latest Was told will definitely be there by Friday. My Mother called to pay on credit card. Was told by James definitely by Friday. Also explaining I have booked people in so need to be sure. I then called again on Thursday to be sure and told yes all booked for delivery on Friday. No Slabs delivered. Called Saturday morning and spoke to lady in office who apologised and said ticket was not passed to transport. My chaps arrived and I had to pay them as travelled even though no work could be done as slabs not delivered. James called back and offered 25% discount but no delivery till Wednesday now. Unhappy as this all cost me and wouldn’t be so bad if I hadn’t called 3 times to confirm!, So this morning I speak to MD who talks over me while I try to explain. Accuses me of lying as his manager would never have said this. Even though he was not there and not privy to conversation. He was rude arrogant and as unhelpful as you can be. 40yrs in the industry worst service to date and rudest MD. Awaiting refund, who knows if it will arrive, will probably be told I’m lying again. AVOID at all costs and definitely do not rely on delivery etc.