Car drove into front wall causing it to collapse, car drove off but police caught up with them and provided us their insurance details, contacted Aviva and gave all details and was told to get some quotes and send pictures in. Which I did, quotes were around £1100 - £1400. Aviva eventually responded saying that their surveyor said it should have cost £560. So they sent their own approved contractors round to assess the wall, arranged the work to be carried out totalling 5 days!!! For £560 😂 After taking a £150 excess they have made no attempt to recover any of the losses from the car drivers insurer and have told me that it takes too much time recovering such things. So my wall gets damaged and I end up out of pocket!! Typical insurer!!!